Frequently Asked Questions

Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the estimated delivery date. Twice Tonight processes orders, Monday – Friday except holidays

 

Weekends and holidays are considered as a business day by Twice Tonight and our shipping partners.

All products are shipped in a non-marked box.

 

The Shipping labels show as follows return address:

 

SHIPPING DEPARTMENT
3135 SKYWAY CIRCLE
MELBOURNE, FL 32934
UNITED STATES US

 

Credit card statements will show T2N LLC as the company name. 

Shipping cost is dependent on the method you choose during check out.

 

If your order is over $50 excluding tax and shipping, you will have a Free Shipping option available during checkout

All Military shipments must use the USPS.

Note:  Do not include the country or the base camp’s city, as it might be routed through the host country’s mail system.

 

Example of a military address: 

 

 

For more information on how to ship to a military base please visit the USPS website.

 

USPS Military Shipping Website.

We use the following shipping couriers:

USPS

UPS

FEDEX

Returns & Exchanges

 

Because of the intimate nature of the items we sell, we are unable to return or exchange toys and products unless they are defective. This is for the health, safety, and peace of mind of our customers.

 

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefor cannot be returned.

 

This includes but is not limited to:

 

  • Vibrators and Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads, and Plugs
  • Cock and ball devices, Cock Rings, and Cock Sleeves
  • Gags and Ropes
  • Lingerie and Men’s Wear
  • Lubes, Massage Oils, Condoms, and Body Paints

Incorrect, damaged, or defective products

 

If you have receive an incorrect item which is not what you ordered, a damaged item, or a non-functional defective item, Customer Support will issue a prepaid return label for you to print out and affix to your return package.

As long as your is not shipped out you can cancel your order.

 

Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.

You can contact us at [email protected] or call us at

 

855-973-9003

Monday – Friday

9 am – 5pm EST

Please use the following link to reset your password

 

https://www.twicetonight.com/module/spreset/simplereset

If you placed an order with a backordered item, we will do one of the following options:

 

  1. if the item will come in within a few day we will wait to ship your order.
  2. If the ETA of the backordered item is unknown we will contact you.
  3. If we can not get a hold of you we will ship what we have in-stock and refund you for the back ordered items.

Yes, Call us at 855-973-9003

We accept the following payment methods:

 

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

Do you have questions? Give us a call or send an email so we can help.